The most helpful information for ordering CASE construction parts is your machine model, serial number and part number if you have it. This helps the MIMICO parts team confirm the correct part for your specific machine and reduce the risk of incorrect fitment.

Useful details include machine model, serial number, part number, photos of the part, photos of the machine plate, application or fault details, and delivery location.

The serial number is especially important. CASE machines can have part changes across different production runs, so two machines with the same model name may not always use the same component.

If you are not sure what information to provide, send as much detail as you can. A clear photo of the part, the machine identification plate and the area where the part fits can be very useful.