Last updated: 12 November 2026
This policy explains what personal information MIMICO collects through this website, how we use it, who we share it with, and how you can access or correct it. We handle personal information in line with the Privacy Act 2020.
1. About this policy
- “MIMICO”, “we”, “us” and “our” mean MIMICO Ltd, a New Zealand company.
- This policy covers personal information we collect through mimico.co.nz, including enquiries, parts quotes, online orders and your website account.
2. What we collect
- Details you give us: your name, email, phone, company, address, and anything you tell us in an enquiry, quote request or order.
- Machine details: where you give them, your machine make, model and serial number, and any photos you upload with a parts request.
- Orders and quotes: the parts you ask about or buy, your delivery or collection choice, and your order history.
- Your account: your login details and saved addresses, if you create a MIMICO account.
- How you use the website: pages you visit, searches, and the device and browser you use, collected through cookies (see section 6).
We do not see or store your full card details. Card payments go directly to our payment provider, Stripe.
3. How we use it
- To answer your enquiries, prepare quotes, and process, deliver and support your orders.
- To send you order confirmations, statements and invoices, and to collect payment.
- To manage your account and keep a record of your dealings with us.
- To understand how people find and use our website, and to improve it.
- To send you marketing, where you have agreed to receive it (see section 4).
- To meet our legal obligations, and to establish, exercise or defend our legal rights.
4. Marketing
- When you request a quote or place an order, you can choose to receive parts offers and updates from MIMICO. We record your choice and the date you made it.
- You can unsubscribe at any time using the link in any marketing email, or by contacting us.
- We also use website activity to show relevant MIMICO advertising on other websites and social media (see section 6).
5. Who we share it with
We share personal information only where we need to, with:
- MIMICO staff and branches who handle your enquiry, quote or order.
- HubSpot, our customer relationship system, where we record your enquiries, quotes and orders.
- Stripe, which processes card payments.
- Courier and freight companies, which receive your name, delivery address and phone number to deliver your order.
- Manufacturers and suppliers, where we need to order a part for you or make a warranty claim on your behalf.
- Website and advertising services from Google, Meta and Microsoft, as described in section 6.
- Anyone we are required to share it with by law, or in connection with legal proceedings.
Our service providers can only use your information to provide their service to us.
6. Cookies and tracking
- Our website uses cookies and similar tools to work properly, remember your Quote List and cart, and understand how visitors use the site.
- Google Analytics and Google Ads help us measure visits and the results of our advertising.
- Meta (Facebook and Instagram) helps us measure our advertising and show MIMICO ads to people who have visited our website.
- HubSpot links your website visits to your enquiries, so we can follow up and understand what you are interested in.
- Microsoft Clarity records how visitors move around and click on our pages, so we can find and fix problems with the website. It does not record what you type into forms.
- Cloudflare Turnstile checks that our forms and checkout are used by people, not automated bots.
- You can block or delete cookies in your browser settings. Some parts of the website, such as the cart and checkout, may not work without them.
7. Storage outside New Zealand
- Some of our service providers, including HubSpot, Stripe, Google, Meta and Microsoft, store and process information outside New Zealand.
- Where we share information with providers overseas, we take reasonable steps to make sure it is protected in a way that is comparable to the Privacy Act 2020.
8. Keeping your information safe
- We take reasonable technical and organisational steps to protect your information from loss, misuse, unauthorised access and alteration.
- Information is stored on secure servers, either our own or those of the service providers named above.
- Information sent through this website, including checkout, is protected by encryption.
- If a privacy breach is likely to cause serious harm, we will tell you and the Privacy Commissioner as the law requires.
9. How long we keep it
We keep personal information only for as long as we need it for the purposes in this policy, or as long as the law requires. For example, records of sales are kept for at least 7 years for tax purposes.
10. Accessing and correcting your information
- You can ask to see the personal information we hold about you, and ask us to correct it if it is wrong. Contact us using the details in section 13.
- If you have a MIMICO account, you can also update your details yourself under My Account.
- We will respond within 20 working days. We may need to confirm your identity before we release any information.
- If you are not happy with how we have handled your information, please contact us first. You can also complain to the Office of the Privacy Commissioner at privacy.org.nz.
11. Other websites
Our website links to other websites. MIMICO is not responsible for the privacy policies or practices of those websites.
12. Changes to this policy
We may update this policy from time to time by posting a new version on this page. The date at the top shows when it was last updated.
13. Contact us
For questions about this policy or your personal information, contact our Privacy Officer:
- Email: [email protected]
- Phone: 0800 646 426
- Post: PO Box 202, Matamata 3340, New Zealand