When requesting Dynapac parts, provide as much machine and part information as possible. The most useful details are the machine model, serial number and part number if known. This information helps confirm fitment and reduces the chance of delays or incorrect parts being ordered.

If you do not know the part number, photos can be very helpful. Take clear photos of the machine plate, the part you need to replace and the area where the part is fitted. For wear parts, water spray parts, filters or drum components, photos can help show the size, shape, fittings or condition of the item.

For service parts, it also helps to include the machine hours and the type of service being completed. For repair parts, describe the issue or fault so the parts team can understand what system is involved.