Overview
This page explains how MIMICO handles service support enquiries for machines supplied and supported by our teams. It outlines when service support should be used and what information helps the process run smoothly.
When to use service support
Service support is appropriate when:
- A machine requires scheduled servicing
- A breakdown or fault has occurred during operation
- A customer needs assistance logging a service request
- Follow-up is required after previous service work
If the enquiry relates to parts supply, warranty coverage, or accounts, a different support topic may apply.
Information that helps
Providing clear and complete information helps the service team assess and assign the request efficiently. Where possible, have the following available:
- Machine model and serial number
- Current machine location
- Operating hours
- Description of the issue or service requirement
- Photos or video showing the issue
What happens next
Once a service enquiry is received, it is reviewed by the relevant service team and assigned based on machine type, location, and availability. Additional details may be requested before work is scheduled.
Response times can vary depending on workload, parts availability, and site access.
Important notes
- Service support is provided for machines supplied and supported by MIMICO
- Fault diagnosis and repairs are carried out by qualified technicians
- This process does not replace formal warranty assessment where applicable