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Epiroc warranty.

We are proud to supply Epiroc equipment, delivering durability, reliability, and peace of mind.

epiroc Warranty

Epiroc Warranty: Performance Backed by Confidence.

Epiroc equipment is built to handle the toughest tasks, and at MIMICO, we’re here to ensure it performs at its best. As New Zealand’s trusted supplier of Epiroc excavator attachments, we back your investment with a comprehensive Epiroc warranty program designed for reliability and peace of mind. 

Our Epiroc warranty covers defects in materials and workmanship, ensuring you receive the support you need to keep your equipment running efficiently. When you choose MIMICO, you’re choosing exceptional products paired with exceptional service.

What Does the Epiroc Warranty Cover?

Coverage Details
General Warranty Covers defects due to faulty design, material, or workmanship when the product is used and maintained as specified.
Parts Warranty Epiroc Genuine Parts installed by qualified professionals are covered for 6 months or 500 hours, whichever comes first.
Labour & Travel Costs Labour is reimbursed at a fixed rate, with travel time up to 10 hours covered at 100%.
Replacement Components Damaged parts replaced under warranty are covered for the remaining duration of the original warranty period.
Dead on Arrival (DOA) Products failing within the first hour of operation are eligible for immediate replacement.

Epiroc Warranty Periods.

Product Warranty Period
Hydraulic Attachment Technology (HAT) 12 months or 1,000 hours, whichever occurs first.
Epiroc Genuine Parts 6 months or 500 hours, whichever occurs first.

Warranty Exclusions.

The warranty does not cover:

  • Normal wear and tear (e.g., filters, belts, wipers, brake linings).
  • Routine maintenance, adjustments, or inspections.
  • Failures caused by negligence, misuse, or non-genuine parts.
  • Costs for transportation, lost production, or consequential damages.

Protect Your Equipment with Confidence.

How to File a Warranty Claim.

1. Contact
MIMICO

Contact MIMICO or your nearest authorised service center.

2. Serial
Number

Provide the product’s serial number, a detailed issue description, and relevant documents.

3. Submit
Claim

Ensure claims are submitted promptly – within 30 days of repair and no later than 60 days from the breakdown.

Customer Care That Goes Beyond.

At MIMICO, we pride ourselves on offering outstanding customer service, no matter the brand of your equipment. We understand that your machines are vital to your operations, which is why we’re here to help every step of the way—from maintenance advice to rapid assistance when you need it most.

Whether it’s Epiroc Excavator Attachments or another trusted brand, our team ensures your satisfaction and keeps your machines performing at their peak.

“At MIMICO, we prioritise our customers’ peace of mind by ensuring every warranty claim is managed promptly and effectively. Our dedicated team is here to support you, providing reliable aftersales service that keeps your operations running smoothly.”

Ryan Clark

National Technical Services Manager, MIMICO

contact details.

0800 646 426
[email protected]

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