Another financial year – done and dusted. It feels like we have only just stopped for the Christmas break, yet here we are in April with elections just around the corner.
As a service business, our technical teams have been fortunate with the return to the market of international product experts from our suppliers. Like many businesses impacted by closed borders, we welcome back our principals, nothing beats face-to-face hands-on learning.
MOXY delivered training to our technical teams covering the new model MDT30 and MDT45 dump trucks and Dynapac global product specialists spent time upskilling our people on the paver range as that business line grows. The timing could not have been better as the Dynapac partnership has grown to number 2 in New Zealand in the roller segment.
Thanks to the growth of our sister company, Crane Sales NZ, our South Auckland branch has enjoyed an increase in mobile crane service and support. This is complemented by the crane industry knowledge and experience of branch service manager, Jared Murray.
MIMICO Wellington has enjoyed year-on-year growth since Jim Peart came on board 5 years ago. Jim increased the service team to three senior techs and an apprentice. The growth has brought current facilities in the region into question, with the executive undertaking feasibility for expansion.
Downtime is critical to your business. We strive to meet your requirements.
The national service team welcomes Rory White into the MIMICO family. Rory is a multi-qualified technician, adding value to the team in our Christchurch branch. Rory brings a keen attitude and strong skillset and is really making the most of developing his knowledge of the MIMICO market offering.
In our national HQ workshops, Dirk Smuts has established himself since taking over as workshop service manager. When Scott Meadowcroft departed the role, MIMICO was fortunate to retain his experience and dedication within the field service team. Dirk has done a great job of picking up where Scott left off.
With the customers’ interests front of mind, no matter the equipment’s colour, MIMICO continues to be a cost-effective option for service and repair requirements. With increasing supply chain pressures, fluctuating costs, and pricing, more and more customers are asking about our 12-month fixed-cost service agreements. Asset owners around the country are seeking more and more certainty in the current climate.
As always, the MIMICO service team endeavours to deliver our best service experience to all our customers. If by chance we didn’t quite get it right this time, our service managers and I are always available for a chat. As a parts and service business, our service team is on the frontline. Our strong desire is simply to do it better.